At Scent Degree, we take pride in crafting exceptional olfactory experiences. Because of the personal and delicate nature of fragrances, we have established the following guidelines for returns and exchanges to ensure the highest quality and safety for all our customers.

1. Eligibility for Returns and Exchanges

We accept exchange and return requests within 7 days of the delivery date, provided the following conditions are met:

• The fragrance is unused, unsprayed, and in its original, sealed packaging.
• The original receipt or proof of purchase is provided.

Non-Returnable Items:

• Bespoke/Custom Fragrances: Any scent customized specifically to your preferences cannot be returned or exchanged.
• Opened or Used Products: For hygiene and quality control reasons, we cannot accept returns on any perfume that has been unsealed or sprayed.
• Sale or Promotional Items: Items purchased during clearance or flash sales are considered final sale.

2. Damaged, Defective, or Incorrect Items

Glass bottles require careful handling, and while we pack our chapters securely, transit issues can occur. If your order arrives damaged, leaking, or if you receive the wrong fragrance:

• Please contact us within 48 hours of receiving your package.
• Provide a clear photograph or unboxing video showing the damage, leak, or incorrect item alongside the shipping label.
• Once verified, we will arrange for a replacement to be sent to you at no additional cost.

3. How to Initiate an Exchange or Return

To start a request, please follow these steps:

1. Contact our support team via [scentdegree@gmail.com] with your Order ID and reason for return.
2. If approved, we will provide you with the return shipping address in Rawalpindi/Islamabad.
3. Securely pack the item to prevent breakage during transit.

4. Shipping Costs

• Customer Returns: If you are returning or exchanging an item due to a change of mind, you will be responsible for paying the return shipping costs.
• Scent Degree’s Responsibility: If the return is due to an error on our part (e.g., incorrect or damaged item), we will cover the return shipping logistics.

5. Refunds

Once your returned item is received and inspected to ensure it is in its original, sealed condition, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment or issued as Scent Degree store credit, depending on your preference.
• Please note that original shipping charges are non-refundable.

Contact Us

If you have any questions regarding your order or this policy, please reach out to us at:

• Email: scentdegree@gmail.com
• WhatsApp: 0315-5554427