These Frequently Asked Questions address common customer inquiries regarding Scent Degree’s products, ordering process, and shipping.
FAQs
Unlike traditional collections, our fragrances are organized into “Chapters.” Each chapter represents a unique narrative and mood, blending high-quality ingredients to create a bespoke olfactory experience rather than a mass-market scent.
Most of our chapters are designed to be focused on the emotion and profile of the scent rather than traditional gender labels. The way the notes interact with your unique skin chemistry makes each fragrance uniquely yours.
Our formulations are highly concentrated to ensure excellent longevity and a strong sillage. Depending on your skin type, the specific chapter, and the climate, you can expect the fragrance to last between 8 to 12 hours.
To preserve the integrity of the notes, keep your bottle in a cool, dry place away from direct sunlight, humidity, and extreme temperature changes.
We are based in Rawalpindi and Islamabad, and we currently ship nationwide across Pakistan.
Orders within the twin cities (Rawalpindi/Islamabad) are typically delivered within 2-4 business days. Nationwide shipping across the rest of Pakistan usually takes 4-5 business days.
Yes, we accept returns and exchanges within 7 days of delivery, provided the perfume remains completely sealed, unsprayed, and in its original packaging. Custom bespoke formulations and opened bottles cannot be returned for hygiene and quality control reasons.
Glass bottles require delicate handling. If your order arrives damaged or leaking, please contact us via email or WhatsApp within 48 hours of delivery. Include a clear unboxing video or photograph, and we will promptly arrange a replacement.
